Team RWB App: Fitness Tracking and Challenges FAQ

Connecting apps, devices, and syncing

Which fitness apps and devices can I connect?

You can connect one app or device at a time from this list. Connected directly: Apple Health (iPhone only), Health Connect (Android only), Samsung Health (Android only), and Strava. Connected through our partner Terra: Biostrap, CardioMood, Coros, Garmin, Google Health, Oura, Polar, Suunto, TrainingPeaks, TriDot, Whoop, Withings, and Zepp. Find and connect any of them from the Connected Apps screen on the Health tab of your profile.

Can I connect more than one app or device at a time?

No. You can have only one app or device connected at a time. To switch, disconnect your current one first, then connect the new one. Any workouts that already synced stay in your history. Connecting a new device will cause the app to pull historical data. It is possible you may have duplicate workouts if you disconnect and reconnect to a new platform.

Who can see my workout and activity data?
If you join a challenge, other members can view the leaderboard with your challenge-specific score. All other workout data and maps are only visible to you. You may choose to share them in a post using the “share workout” function. Your maps will not be shared until you toggle “share map” on a post-by-post basis.

When I first connect, will my past data come in, and how far back?

Yes. Connecting brings in recent history, and new data keeps coming after that. This is also how efforts from before you joined a Challenge can still count, as long as they fall within that Challenge's dates. Allow some time for all data to sync. In some instances, historical data won’t contain every metric or GPS routes. This varies by source. See the Activity Tracking Platform Matrix for details on your platform.

How soon will my workouts appear?

There is no guaranteed time; it depends on the service and how your platform connects to Team RWB. To troubleshoot a missing workout after some time has passed, first, open your fitness platform to make sure your workout synced from your wearable to your fitness platform. Then, open the Team RWB app and drag down to refresh your workouts list. See the Activity Tracking Platform Matrix for more details on how your platform connects to RWB.

Which apps sync daily activities and route maps?

Daily activities (daily totals such as steps) and route maps are not supported by every app. Furthermore, if you have multiple apps connected to an aggregator that connects to Team RWB, the aggregator doesn’t always send Team RWB the route data when it acts as an aggregator versus when it acts as the primary source. See the Activity Tracking Platform Matrix for more details. 

Will I be notified when workouts sync?

Yes. You will get an in-app notification when new workouts sync, plus a push notification if Team RWB is backgrounded. If the app is open and foregrounded, you will not get a push.

Will my manually entered workouts be removed after I sync an app?
No. Connecting and syncing an app never removes or changes the workouts you entered by hand. They stay in your history.

Could I end up with duplicate workouts?

Yes. If a connected device brings in workouts for days you also entered by hand, you may see duplicates. Connecting a device never changes or removes your manual entries, so both may appear.

How do I remove a duplicate or a workout I don't want?
You can only edit and delete manually entered workouts. Open the workout, tap the menu, and choose Delete. Workouts that synced from a connected app can be shared but not edited or deleted inside Team RWB.

If I edit a workout in my connected workout platform after it syncs to Team RWB, will it update in Team RWB?

No. The Team RWB app does not currently check for updates to already synced workouts in the original platform. We will look into making this update in a future release.

Challenges

Getting started and joining

What is a Challenge?

A Challenge is a time-limited activity you can take part in through the app. You work toward a goal over a set date range, earn a badge when you reach it, and, on most Challenges, see how you compare with others on a leaderboard. Every Challenge has its own start and end dates, its own goal, and its own list of activities that count, all shown in the Challenge description. One thing to know up front: you only take part in a Challenge after you tap Join. Until you join, nothing you do counts toward it. If you tap join, workouts you’ve already completed and synced to Team RWB will automatically apply to the challenge if they qualify.

Do I have to join a Challenge, or am I automatically in it?

You have to join. Tap Join on each Challenge you want to be part of. Joining is the step that connects your activity to that Challenge. Until you tap Join, your workouts, whether they sync from a device or you enter them by hand, will not count toward the Challenge and will not appear on its leaderboard. You join each Challenge separately, so if you want to be in more than one, join each one.

Can I take part in more than one Challenge at the same time?

Yes. You can join as many active Challenges as you like, and you have to tap Join on each one for it to count. A single workout can count toward every Challenge you have joined that it qualifies for, so one run could move your progress in two running Challenges at once.

Can I join a Challenge after it has already started?

Yes. Once you join, any workout you recorded within the Challenge's start and end dates is included, even efforts from before you tapped Join. If you connect a wearable, the app also brings in recent history (see Activity Tracking Platform Matrix for your device), so recent efforts can be pulled in and counted, as long as they fall within the Challenge's dates and qualify. Joining late does not mean starting from zero.

Recording workouts and what counts

Do I need to connect a wearable device to take part?

Not for most Challenges. You have two ways to get a workout into a Challenge: sync it automatically from a connected wearable, or enter it by hand. Connecting a device keeps your times and distances accurate and saves you logging by hand, and it is required for Challenges based on all-day totals like steps. Either way, you must have tapped Join on the Challenge first, or the workout will not count toward earning a badge.

How do I record a workout for a Challenge?

Two ways. If you have connected a wearable, your workouts can sync automatically. Or you can enter one by hand: go to the Challenge page, tap the workout tab, tap the barbell icon, and fill in the required fields. Both ways count the same, as long as you have joined the Challenge and the workout meets what the Challenge asks for. For Reps and Rounds based challenges, everyone will enter their workouts manually using the barbell icon.

How does a workout count toward a Challenge?

Three things have to be true. First, you must have tapped Join on the Challenge. Second, the workout has to be one of the activities that Challenge accepts (each Challenge lists these in its description). Third, it has to meet what the Challenge asks for, such as a run of at least a certain distance, and be recorded within the Challenge's start and end dates. When all of that is true, the workout adds to your progress and, if the Challenge has a leaderboard, shows up there. It does not matter whether the workout synced from a device or you entered it by hand.

Why didn't my workout count or show on the leaderboard?

Run through these most common troubleshooting steps first.

1. Have you tapped Join on the Challenge? Your activity only counts toward Challenges you have joined.

2. Was it an activity the Challenge accepts? Check the challenge description to see which activities are accepted.

3. Did it meet the requirement described in the challenge details, such as a minimum distance or time?

4. Was it recorded within the Challenge's dates?

5. Has it finished syncing, or did you enter it on the workout tab?

6. Did your device record the measurement the Challenge uses (some devices do not record every measurement for every activity)? If all of those check out and it still is not showing, see the troubleshooting section.

Can one workout count toward more than one Challenge?

Yes. A single workout counts toward every Challenge you have joined that it qualifies for. If you have joined two Challenges that both accept running and you log a qualifying run, it can count in both, which is also why the same run might appear on more than one leaderboard.

Does a longer workout count for a shorter-distance Challenge?

If it meets the Challenge's minimum, yes. A 6-mile run will qualify for a Challenge that asks for at least 3 miles. One thing to know for timed races: your recorded time is for the whole workout, not just the target distance, so for a fastest-time race, run close to the race distance to get an accurate time. And as always, you must have joined the Challenge for the workout to count.

How do I log a ruck?

Connected users should set their wearable to hike before starting a ruck - we’ll base all rucking challenges on “hike” workout types since most wearables do not have a standard ruck option. You can also enter a hike or ruck workout manually in the challenge or in your workouts tab.

How do I log a reps or rounds based workout?

Enter these by hand on the challenge workout tab, including your reps or rounds. Not all wearables accurately capture reps and rounds, so these workouts are added manually. As with any workout, it only counts if you have joined that Challenge.

Earning the badge and tracking progress

How do I earn the badge?

You earn a Challenge's badge by reaching its goal. Depending on the Challenge, the goal might be a running total (like a number of total miles), a number of qualifying workouts (like completing three of something), or a single qualifying effort (finish once). The Challenge description tells you which. Your workouts only count toward the goal for Challenges you have joined.

What does the progress bar show?

The progress bar shows how far along you are toward that Challenge's goal. It fills as your qualifying workouts add up, whether they synced from a device or you entered them by hand. If your progress bar is not moving after a workout is added, the first thing to check is whether you have joined the Challenge, because only joined Challenges track your progress. 

How do I know a workout qualified?

Three signs. Your progress bar moves toward the goal, and if the Challenge has a leaderboard, your effort appears there. You can also open the Challenge and tap the workout tab to see all of your qualified workouts listed. For Challenges scored on a single best effort (like a fastest time or a best single result), your workouts are listed in the same order as the leaderboard, ascending or descending, but only the ‘best’ one is used for your position on the board. If nothing updates, check that you have joined the Challenge and that the workout meets the Challenge's requirements and was recorded within its dates.

The leaderboard

How am I ranked on the leaderboard?

It depends on the Challenge. Some rank by a total, such as the most miles over the Challenge. Some rank by your single best effort, such as your fastest time. The Challenge description says how that Challenge is scored. Your results only appear on a leaderboard for Challenges you have joined.

For a fastest-time race, which of my attempts counts?

Your single best, meaning fastest, effort. You can log as many attempts as you like during the Challenge, and only your fastest one is used for the leaderboard, so extra attempts can only help. Make sure you have joined the Challenge, and for an accurate time, run close to the race distance, since your recorded time covers the whole workout.

Someone is ahead of me who seems to have done less. Why?

Leaderboards rank by one specific measure, and it is not always total effort. If the Challenge ranks by fastest time, a single quick effort beats a lot of slower ones. If it ranks by a total, volume wins. Check the Challenge description to see what that Challenge is scored on.

Who can see my results?

Everyone in the Challenge can see your score on the leaderboard, not your workout details or maps. Those stay private unless you choose to share a workout on the feed yourself.

Dates and timing

When does a Challenge start and end?

Every Challenge shows its start and end dates, and only workouts recorded within that window count toward it. What matters is the date you recorded the workout, not when it synced, so a workout recorded inside the window still counts even if it syncs later. A workout recorded outside the dates will not count, even for a Challenge you have joined.

If I join late, can my recent workouts still count?

Yes. Any workout you recorded within the Challenge's start and end dates counts once you join, including efforts from before you joined. If you connect a wearable, it brings in recent history (see Part 1 for how far back by platform), so those recent efforts can be pulled in and counted, as long as they fall within the Challenge's dates.

What if I finish a workout near the deadline but it syncs afterward?

It still counts. What matters is the date you recorded the workout, not the date it synced. As long as you recorded it within the Challenge's start and end dates, it qualifies, even if it syncs after the Challenge closes.

Troubleshooting

A workout isn't showing up. What should I check?

For a Challenge, first confirm you have tapped Join, that the workout was an accepted activity, met the requirement, and was recorded within the Challenge's dates. For syncing in general: confirm the workout finished uploading to the connected service first (for example, your watch synced to Strava or Garmin); make sure that app is the one currently connected, since only one connects at a time; check that you granted permission to read your activity; for Apple Health or Health Connect, open Team RWB while signed in so it can read your recent data; and if it is still missing, disconnect the app and reconnect it, then check again.

My swimming distance looks wrong.

For swimming, your workout shows distance in meters or yards depending on your settings, while the Challenge progress bar shows it in miles for everyone.

I connected my device, but my older workouts didn't count.

Connecting brings in recent history: for most apps, the last 30 days, or the 30 most recent activities for Strava. Those past workouts only count toward Challenges you had joined, and only if they were recorded within the Challenge's dates with the required measured fields passed from the source to the Team RWB app. Anything outside that window, or for a Challenge you had not joined, will not count.

Why does the workout time or pace in Team RWB not match that on my fitness platform?
In order to be consistent for all members’ devices, the Team RWB app uses total workout duration for time and to determine pace. The way that time is captured and displayed varies across fitness platforms. Some platforms use moving time; others use an algorithm based on GPS data, accelerometer data, heart rate data, and other metrics and then display that as your workout time. The only consistent time across all platforms is total duration, which includes elapsed time when you pause or between starting and moving.

Why are my workouts missing the option to share maps?   
First, check the Activity Tracking Platform Matrix to make sure your platform supports map sharing based on your setup (source or aggregator). If it does, make sure your device settings (both phone and wearable) allow sharing location services for health and exercise. Then check the route data permissions in your activity-tracking platform and in iOS/Google for the Team RWB app. If you’ve made changes and your next workout doesn’t sync a map as expected, try disconnecting and reconnecting the platform to pull in the new permission settings.

Why is my FitBit workout is missing distance?

Auto-detected workouts on these wearables do not activate your GPS, which is required to capture distance. To capture distance for your workouts, start an activity manually on your wearable device.

Still need help? Let us know.