Grievances and Concerns

Protocol For Addressing a Serious Concern about Team RWB

Purpose

Grievances, misunderstandings, frustrations or serious concerns may arise as we work together in the pursuit of our mission. It is Team Red, White & Blue’s intent to be responsive to the concerns of its members and volunteer leaders. Therefore, any Team Member who is confronted with a problem may use the procedure described below.

For the purposes of this document, “supervisor” refers to the person that you would go to for Team RWB related guidance. For a member/local leader, this would be your Chapter Captain. For Chapter Captains, this would generally be your State Coordinator then Veteran Engagement Manager.

The purpose of this protocol is to provide a quick, effective and consistently applied method for a Team Member to present his or her concerns and have those concerns addressed.

Procedures

1. Discussion with supervisor: Initially, Team RWB members should look to their immediate supervisor for support with problems or concerns, as the best solution to concerns usually occurs closest to the problem. If the concern involves the supervisor, the Team Member should schedule an appointment with that supervisor to discuss the concern.

2. Escalation of unresolved concerns: If discussion with the immediate supervisor does not resolve the concern, or if the supervisor does not respond, the Team Member should complete the Grievances and Concerns Form via the button below to provide the following information:

   • Description of the concern

   • Dates and details of specific incidents, if applicable

   • Name of immediate supervisor

   • Date(s) of discussion with immediate supervisor

   • Suggestions on how the concern could be resolved

   Each concern will be reviewed by multiple parties and routed to the appropriate channels to investigate and resolve. If required, the Executive Director and/or a 3rd party will be engaged to assist.

Severe Situation

The following concerns warrant immediate notification of the Executive Director through the form referenced above:

• Alleged sexual assault or harassment

• Death or serious injury of a Team RWB member at an event/activity

• The arrest or detainment of a Team RWB volunteer leader or staff member

• Alleged theft, fraud, or financial misconduct by a volunteer or staff member

• Other concerns deemed in good faith to be severe

Additional Guidance

Team RWB is committed to addressing team member concerns expeditiously and with the utmost care and respect. Because concerns are best resolved on an individual basis, this procedure should only be initiated by individual team members, and not on someone else’s behalf. All concerns should be brought forth in good faith.